Consulting Services
We understand that every business is unique. That is why we start every engagement by listening to you so that we understand not only your business but your goals and the problems you are having.
We have been implementing and supporting accounting solutions for over 25 years. Our clients include contractors, manufacturers, retail stores, health care providers, consultants and many other types of businesses.
We combine extensive business, accounting and technology experience to develop and implement the solutions you need to manage your business.
Whether you need an accounting system for a new venture or help with problems in an established business we will be happy to conduct an objective evaluation of your operations and requirements in order to provide you with a solution.
In addition, thousands of authorized business partners in North America provide a local presence and a complete customer experience, including implementation services, and award-winning support.
Training
I.T. Works offers personalized training to individuals and companies. We have found from experience that training is far more effective and efficient when it is tailored to clients’ specific needs and the requirements of their business. It is also more effective when using relevant data.
Our goal, in any training engagement is to make sure that each individual receives the instruction needed to efficiently and fully utilize their software. In addition, we think it is important that everyone is aware of the possibilities that their software offers so that when new issues arise they know how to go about addressing those issues or improving processes.
Training sessions can usually be scheduled within a week and can be held at your office our office or remotely using our internet based collaboration technology .
Support
I.T Works provides complete support for MAS 90, MAS 200, Peachtree, Quantum and TimeSlips. Whether you have a system error, need to design a report or form, can’t balance your books or need to know how to perform a specific task, we can help.
We can help you set up new companies based on existing ones, change fiscal years, help you with imports and exports, convert data from other programs and repair your data should it become corrupted.
We are committed to responding to you quickly, minimizing your downtime and keeping your systems running efficiently. You can contact us by phone or email. When a quick fix is not available we can address your issues with remote support technology provided by Citrix. Of course, when all else fails we will not hesitate to come to your facility.
Customization
I.T.Works first and foremost will try to minimize the need for customization through full utilization of your software applications.However, we recognize that you may have requirements that your software does not address. In those situations we fully evaluate the feasibility of providing the customization you require and will provide you with a detailed proposal for providing it. We have formed partnerships with highly trained and experienced programmers to insure reliability in the customization you require.