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Phone 678-610-3196   |   Fax 678-610-3198
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Frequently Asked IT Questions


We are here to help.

Below are some of the frequently asked questions we get from our customers or other groups of interest. If you don't find what you are looking for, please don't hesitate to call us directly at 678-610-3196 to speak with a sales representative. You may also use our convenient online contact form. We appreciate your interest!

> Where are you located?

> How does Remote Support Work?

> What is FTP transfer?

> Which type of software is right for me?

> Do you offer Installation and Training services?



> Where are you located?

We are located at:

I.T. Works, Inc.
445-C North Jeff Davis Drive
Fayetteville, GA 30214
Phone: 678-610-3196

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> How does Remote Support Work?

With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How It Works:

Step 1: Once you are on the phone with a member of our support team, you will be directed to our Remote Support Page to initiate the screen-sharing session. Complete the fields listed, select your support representative from the drop-down menu and click the Click Here button.

Step 2: You are prompted to download a small virus-free plug-in.

Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

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> What is FTP transfer?

An FTP Client is software that is designed to transfer files back-and-forth between two computers over the Internet. File transfers are as easy as dragging-and-dropping files from your computer into the Remote area of the FTP tool or by highlighting a file and clicking one of the direction arrows located between the panes.

Click the following link to view more on using our FTP service: https://www.swapdrive.com/faqs_general.asp

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> Which type of software is right for me?

Whether you are a sole-proprietor or a large corporation, we have a software solution for you. To help us determine which solution would best meet your needs, please try our online Business Needs Assessment, or give us a call at 678-610-3196.

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Do you offer Installation and Training services?

Yes! We offer on-site Installation Services and will setup your software for you. We can then train your staff on how to utilize your new software to streamline your business model and maximize profits.

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Sales Questions? CALL 678-610-3196    Copyright © I.T. Works, Inc. 2005    > Site Map   

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